The World has changed tremendously in 2020.
We think twice about where we travel, what we spend our money on, or what we investing a larger amount in. The availability of products and services has changed, along with the service platforms we were already familiar with and using, are renewed day by day.
Over the course of only a few months, the coronavirus has turned our lives upside down and changed the way the World is today. Curfew restrictions, temporary closures of shops, nightclubs, shopping malls and the postponement of events have led to serious deficits for most businesses. Most of society has been trying to practice social distancing starting from the first wave, in order to flatten the curve and to maintain their own health. By installing chatbots, we can greatly contribute to the rapid sharing of up-to-date information as well as reduce the damage caused by isolation and insecurity.
Many people view the news with fear, but some see it as an opportunity. Chatbots are the technological trend, that can get the most out of a pandemic situation.
The potential of chatbots is present in all known industries. 80% of businesses plan to invest in a chatbot by the end of the year in order to survive and ensure a dynamic growth. Through chatbots, we can provide compact information to our target audience from credible sources, thereby reducing the noise caused by false information from search engines and social media. We can also aid or even replace a customer service representative with a well-structured chatbot, and in addition, we can serve clients’ needs 24 hours a day.
The 2020 revolution of chatbots is taking place in the healthcare sector. Due to the pandemic, focus fell on precaution and reducing personal relationships, as a result, medical institutions came under enormous pressure due to the increased number of patients. Around the World, chatbots can be used as a potential filtering tool in order to alleviate the burden on health systems.
According to the WHO, the use of custom chat bots can help spread awareness of how to protect ourselves from viruses and what precautions to take. The capabilities of the chatbot are being used in many parts of the World as a well-functioning screening tool to diagnose patients and assess the likelihood of infections. All this from home, without personal contact.
In addition to health care, the other system facing many difficulties is education. The newly heralded hybrid education system, along with the distance learning method of the second semester, has demonstrated perfectly the need for a massive change in the education system as a whole. Every teacher knows, that students’ learning methods can vary from individual to individual. Chatbots can be used to customize the educational experience in order to meet the unique, individual needs of each student.
Embedding artificial intelligence and machine learning technology, allows us to pay attention to individual learning needs as well. Automatic reminders inform students, for example, of how much tasks they have left, or of the deadline for their submissions. Chatbots respond quickly to students’ individual questions as they work through their assignments, so you proceed much faster than if you had to wait for a written response from a teacher.
Teachers have to perform chaotic and diverse tasks during their “time of peace”. In the case of distance learning, the list of things to do can be even more extensive. The COVID-19 epidemic has forced many teachers to adapt quickly to the new online educational environment, causing significant complications for less competent educators.
Artificial intelligence-driven chat robots have the potential to greatly improve personalization capabilities and in turn make education much smoother than ever before.
Nowadays, most restaurants have switched, – if not completely, – from in-house consumption to home delivery, which has greatly affected operating hours as well. Informing people properly about the changes is crucial in order to reduce the huge loss of revenue in many cases.
In small restaurants, where only a few employees work, it can be a challenge to track the incoming calls of the orders. Chatbots make it possible to provide a wide range of information about either the menu or the opening hours. The robots direct Internet users or callers to an automated chatbot or voice that answers any questions and, if necessary, even connects them to a real person.
In its sad and frightful reality, COVID-19 allows for countless opportunities both for businesses and institutions, to take advantage of the opportunities offered by technology. Using them, allows us to bridge the gaps between business communication channels and provides a better and much faster online experience for our consumers.